diff --git a/smoothschedule/tickets/views.py b/smoothschedule/tickets/views.py
index 04686cf..87dca6e 100644
--- a/smoothschedule/tickets/views.py
+++ b/smoothschedule/tickets/views.py
@@ -81,22 +81,40 @@ class TicketViewSet(viewsets.ModelViewSet):
     def get_queryset(self):
         """
         Filter tickets based on user role and ticket type.
-        - Platform Admins see all tickets (platform, customer, staff_request)
-        - Tenant Owners/Managers/Staff see customer/staff_request tickets for their tenant
-          and platform tickets they created
-        - Customers see customer tickets they created
+        - Platform Admins see ONLY PLATFORM tickets (support requests from business users)
+        - Tenant Owners/Managers/Staff see CUSTOMER, STAFF_REQUEST, INTERNAL tickets for their tenant
+          plus PLATFORM tickets they created (to track their own support requests)
+        - Customers see only CUSTOMER tickets they created
         """
         user = self.request.user
         queryset = super().get_queryset()
 
         if is_platform_admin(user):
-            queryset = queryset  # Platform admins see everything
+            # Platform admins ONLY see PLATFORM tickets (requests from business users)
+            # These are tickets where business users are asking the platform for help
+            queryset = queryset.filter(
+                ticket_type=Ticket.TicketType.PLATFORM,
+                tenant__isnull=False  # Must have a tenant (from a business user)
+            )
         elif hasattr(user, 'tenant') and user.tenant:
-            # Tenant-level users
-            q_filter = Q(tenant=user.tenant) | Q(creator=user, ticket_type=Ticket.TicketType.PLATFORM)
-            queryset = queryset.filter(q_filter).distinct()
+            # Tenant-level users see:
+            # 1. CUSTOMER, STAFF_REQUEST, INTERNAL tickets for their tenant
+            # 2. PLATFORM tickets they personally created (to track their support requests)
+            tenant_tickets = Q(
+                tenant=user.tenant,
+                ticket_type__in=[
+                    Ticket.TicketType.CUSTOMER,
+                    Ticket.TicketType.STAFF_REQUEST,
+                    Ticket.TicketType.INTERNAL,
+                ]
+            )
+            own_platform_tickets = Q(
+                creator=user,
+                ticket_type=Ticket.TicketType.PLATFORM
+            )
+            queryset = queryset.filter(tenant_tickets | own_platform_tickets).distinct()
         else:
-            # Regular users (e.g., customers without an associated tenant, if that's a case)
+            # Regular users (e.g., customers without an associated tenant)
             # They should only see tickets they created
             queryset = queryset.filter(creator=user)