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import * as ticketsApi from '../api/tickets'; // Import all functions from the API service
import { Ticket, TicketComment, TicketTemplate, CannedResponse, TicketStatus, TicketPriority, TicketCategory, TicketType } from '../types';
// Define interfaces for filters and mutation payloads if necessary
interface TicketFilters {
status?: TicketStatus;
priority?: TicketPriority;
category?: TicketCategory;
ticketType?: TicketType;
assignee?: string;
}
/**
* Hook to fetch a list of tickets with optional filters
*/
export const useTickets = (filters?: TicketFilters) => {
return useQuery<Ticket[]>({
queryKey: ['tickets', filters],
queryFn: async () => {
// Use the API filters
const apiFilters: ticketsApi.TicketFilters = {};
if (filters?.status) apiFilters.status = filters.status;
if (filters?.priority) apiFilters.priority = filters.priority;
if (filters?.category) apiFilters.category = filters.category;
if (filters?.ticketType) apiFilters.ticketType = filters.ticketType;
if (filters?.assignee) apiFilters.assignee = filters.assignee;
const data = await ticketsApi.getTickets(apiFilters);
// Transform data to match frontend types if necessary (e.g., snake_case to camelCase)
return data.map((ticket: any) => ({
id: String(ticket.id),
tenant: ticket.tenant ? String(ticket.tenant) : undefined,
creator: String(ticket.creator),
creatorEmail: ticket.creator_email,
creatorFullName: ticket.creator_full_name,
assignee: ticket.assignee ? String(ticket.assignee) : undefined,
assigneeEmail: ticket.assignee_email,
assigneeFullName: ticket.assignee_full_name,
ticketType: ticket.ticket_type,
status: ticket.status,
priority: ticket.priority,
subject: ticket.subject,
description: ticket.description,
category: ticket.category,
relatedAppointmentId: ticket.related_appointment_id || undefined,
dueAt: ticket.due_at,
firstResponseAt: ticket.first_response_at,
isOverdue: ticket.is_overdue,
createdAt: ticket.created_at,
updatedAt: ticket.updated_at,
resolvedAt: ticket.resolved_at,
comments: ticket.comments,
}));
},
});
};
/**
* Hook to fetch a single ticket by ID
*/
export const useTicket = (id: string | undefined) => {
return useQuery<Ticket>({
queryKey: ['tickets', id],
queryFn: async () => {
const ticket: any = await ticketsApi.getTicket(id as string);
return {
id: String(ticket.id),
tenant: ticket.tenant ? String(ticket.tenant) : undefined,
creator: String(ticket.creator),
creatorEmail: ticket.creator_email,
creatorFullName: ticket.creator_full_name,
assignee: ticket.assignee ? String(ticket.assignee) : undefined,
assigneeEmail: ticket.assignee_email,
assigneeFullName: ticket.assignee_full_name,
ticketType: ticket.ticket_type,
status: ticket.status,
priority: ticket.priority,
subject: ticket.subject,
description: ticket.description,
category: ticket.category,
relatedAppointmentId: ticket.related_appointment_id || undefined,
dueAt: ticket.due_at,
firstResponseAt: ticket.first_response_at,
isOverdue: ticket.is_overdue,
createdAt: ticket.created_at,
updatedAt: ticket.updated_at,
resolvedAt: ticket.resolved_at,
comments: ticket.comments,
};
},
enabled: !!id, // Only run query if ID is provided
});
};
/**
* Hook to create a new ticket
*/
export const useCreateTicket = () => {
const queryClient = useQueryClient();
return useMutation({
mutationFn: async (ticketData: Partial<Omit<Ticket, 'id' | 'comments' | 'creator' | 'creatorEmail' | 'creatorFullName' | 'createdAt' | 'updatedAt' | 'resolvedAt'>>) => {
// Map frontend naming to backend naming
const dataToSend = {
...ticketData,
ticket_type: ticketData.ticketType,
assignee: ticketData.assignee || null,
// No need to send creator or tenant, backend serializer handles it
};
const response = await ticketsApi.createTicket(dataToSend);
return response;
},
onSuccess: () => {
queryClient.invalidateQueries({ queryKey: ['tickets'] }); // Invalidate tickets list to refetch
},
});
};
/**
* Hook to update an existing ticket
*/
export const useUpdateTicket = () => {
const queryClient = useQueryClient();
return useMutation({
mutationFn: async ({ id, updates }: { id: string; updates: Partial<Ticket> }) => {
const dataToSend = {
...updates,
ticket_type: updates.ticketType,
assignee: updates.assignee || null,
// creator, tenant, comments are read-only on update
};
const response = await ticketsApi.updateTicket(id, dataToSend);
return response;
},
onSuccess: (data, variables) => {
queryClient.invalidateQueries({ queryKey: ['tickets'] });
queryClient.invalidateQueries({ queryKey: ['tickets', variables.id] }); // Invalidate specific ticket
},
});
};
/**
* Hook to delete a ticket
*/
export const useDeleteTicket = () => {
const queryClient = useQueryClient();
return useMutation({
mutationFn: async (id: string) => {
await ticketsApi.deleteTicket(id);
return id;
},
onSuccess: () => {
queryClient.invalidateQueries({ queryKey: ['tickets'] });
},
});
};
/**
* Hook to fetch comments for a specific ticket
*/
export const useTicketComments = (ticketId: string | undefined) => {
return useQuery<TicketComment[]>({
queryKey: ['ticketComments', ticketId],
queryFn: async () => {
Iif (!ticketId) return [];
const comments = await ticketsApi.getTicketComments(ticketId);
return comments.map((comment: any) => ({
...comment,
id: String(comment.id),
ticket: String(comment.ticket),
author: String(comment.author),
createdAt: new Date(comment.created_at).toISOString(),
commentText: comment.comment_text, // Map backend 'comment_text'
isInternal: comment.is_internal, // Map backend 'is_internal'
}));
},
enabled: !!ticketId, // Only run query if ticketId is provided
});
};
/**
* Hook to add a new comment to a ticket
*/
export const useCreateTicketComment = () => {
const queryClient = useQueryClient();
return useMutation({
mutationFn: async ({ ticketId, commentData }: { ticketId: string; commentData: Partial<TicketComment> }) => {
const dataToSend = {
...commentData,
comment_text: commentData.commentText,
is_internal: commentData.isInternal,
// ticket and author are handled by backend serializer
};
const response = await ticketsApi.createTicketComment(ticketId, dataToSend);
return response;
},
onSuccess: (data, variables) => {
queryClient.invalidateQueries({ queryKey: ['ticketComments', variables.ticketId] }); // Invalidate comments for this ticket
queryClient.invalidateQueries({ queryKey: ['tickets', variables.ticketId] }); // Ticket might have a new comment count
},
});
};
/**
* Hook to fetch ticket templates
*/
export const useTicketTemplates = () => {
return useQuery<TicketTemplate[]>({
queryKey: ['ticketTemplates'],
queryFn: async () => {
const data = await ticketsApi.getTicketTemplates();
return data.map((template: any) => ({
id: String(template.id),
tenant: template.tenant ? String(template.tenant) : undefined,
name: template.name,
description: template.description,
ticketType: template.ticket_type,
category: template.category,
defaultPriority: template.default_priority,
subjectTemplate: template.subject_template,
descriptionTemplate: template.description_template,
isActive: template.is_active,
createdAt: template.created_at,
}));
},
});
};
/**
* Hook to fetch a single ticket template by ID
*/
export const useTicketTemplate = (id: string | undefined) => {
return useQuery<TicketTemplate>({
queryKey: ['ticketTemplates', id],
queryFn: async () => {
const template: any = await ticketsApi.getTicketTemplate(id as string);
return {
id: String(template.id),
tenant: template.tenant ? String(template.tenant) : undefined,
name: template.name,
description: template.description,
ticketType: template.ticket_type,
category: template.category,
defaultPriority: template.default_priority,
subjectTemplate: template.subject_template,
descriptionTemplate: template.description_template,
isActive: template.is_active,
createdAt: template.created_at,
};
},
enabled: !!id,
});
};
/**
* Hook to fetch canned responses
*/
export const useCannedResponses = () => {
return useQuery<CannedResponse[]>({
queryKey: ['cannedResponses'],
queryFn: async () => {
const data = await ticketsApi.getCannedResponses();
return data.map((response: any) => ({
id: String(response.id),
tenant: response.tenant ? String(response.tenant) : undefined,
title: response.title,
content: response.content,
category: response.category,
isActive: response.is_active,
useCount: response.use_count,
createdBy: response.created_by ? String(response.created_by) : undefined,
createdAt: response.created_at,
}));
},
});
};
/**
* Hook to manually refresh/check for new ticket emails
*/
export const useRefreshTicketEmails = () => {
const queryClient = useQueryClient();
return useMutation({
mutationFn: ticketsApi.refreshTicketEmails,
onSuccess: (data) => {
// Refresh tickets list if any emails were processed
if (data.processed > 0) {
queryClient.invalidateQueries({ queryKey: ['tickets'] });
}
},
});
};
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