smoothschedule/frontend/src/api/tickets.ts

import apiClient from './client';
import { Ticket, TicketComment, TicketTemplate, CannedResponse, TicketStatus, TicketPriority, TicketCategory, TicketType } from '../types';

export interface TicketFilters {
  status?: TicketStatus;
  priority?: TicketPriority;
  category?: TicketCategory;
  ticketType?: TicketType;
  assignee?: string;
}

export const getTickets = async (filters?: TicketFilters): Promise<Ticket[]> => {
  const params = new URLSearchParams();
  if (filters?.status) params.append('status', filters.status);
  if (filters?.priority) params.append('priority', filters.priority);
  if (filters?.category) params.append('category', filters.category);
  if (filters?.ticketType) params.append('ticket_type', filters.ticketType);
  if (filters?.assignee) params.append('assignee', filters.assignee);

  const response = await apiClient.get(`/tickets/${params.toString() ? `?${params.toString()}` : ''}`);
  return response.data;
};

export const getTicket = async (id: string): Promise<Ticket> => {
  const response = await apiClient.get(`/tickets/${id}/`);
  return response.data;
};

export const createTicket = async (data: Partial<Ticket>): Promise<Ticket> => {
  const response = await apiClient.post('/tickets/', data);
  return response.data;
};

export const updateTicket = async (id: string, data: Partial<Ticket>): Promise<Ticket> => {
  const response = await apiClient.patch(`/tickets/${id}/`, data);
  return response.data;
};

export const deleteTicket = async (id: string): Promise<void> => {
  await apiClient.delete(`/tickets/${id}/`);
};

export const getTicketComments = async (ticketId: string): Promise<TicketComment[]> => {
  const response = await apiClient.get(`/tickets/${ticketId}/comments/`);
  return response.data;
};

export const createTicketComment = async (ticketId: string, data: Partial<TicketComment>): Promise<TicketComment> => {
  const response = await apiClient.post(`/tickets/${ticketId}/comments/`, data);
  return response.data;
};

// Ticket Templates
export const getTicketTemplates = async (): Promise<TicketTemplate[]> => {
  const response = await apiClient.get('/tickets/templates/');
  return response.data;
};

export const getTicketTemplate = async (id: string): Promise<TicketTemplate> => {
  const response = await apiClient.get(`/tickets/templates/${id}/`);
  return response.data;
};

// Canned Responses
export const getCannedResponses = async (): Promise<CannedResponse[]> => {
  const response = await apiClient.get('/tickets/canned-responses/');
  return response.data;
};

// Refresh emails manually
export interface RefreshEmailsResult {
  success: boolean;
  processed: number;
  results: {
    address: string | null;
    display_name?: string;
    processed?: number;
    status: string;
    error?: string;
    message?: string;
    last_check_at?: string;
  }[];
}

export const refreshTicketEmails = async (): Promise<RefreshEmailsResult> => {
  const response = await apiClient.post('/tickets/refresh-emails/');
  return response.data;
};